Pink Bouquet Cushion Cover

Dryclean or Cold Machine Wash

Shipping Policy

We ship across India.

Please refer to our shipping table below: Order Total Shipping Charges

a) Orders Below ₹2500 - ₹400

b) Orders Below – Free

• The delivery times are subject to location, distance and our logistics partners. We are not liable for any delays in delivery by the courier company/postal authorities but will help you track down a package through our partner courier services.

• Your purchases may reach you from various locations in more than one package. But rest assured, you will be charged one delivery fee for the entire order.

• In case of any special time bound delivery requirements, please share an email with us and leave comments in the order about the requested time of delivery. We will try our best to fulfil the order within the time requested but we cannot guarantee the same

• Orders placed in India are catered by safe and reliable courier companies

• We are bound in coverage by their reach even though we use some of India's largest logistics companies for shipping. In case your address is in a location not served by them we would contact you to find an alternative solution to make your products reach you.

• For any cancellations, we require an email within 4 hours of the order being placed. If the order is shipped out, cancellations will not be accepted. We will be unable to process any refund if an order is cancelled at the doorstep or if there have been 3 failed attempts to deliver the parcel by our delivery partner

• Orders and dispatched with 48 hours. Shipping takes 5-7 Business working days after dispatch; meaning Saturday and Sunday don’t count towards the transit time.

In case of any queries and doubts, we are happy if you write to us at information.cerise@gmail.com

Refund Policy

1. We pack our products with a lot of care and love so that it reaches our customers safely. In the unlikely event that your merchandise arrives damaged, please send us a photo of the damaged product and box within 24 hours of receiving your order. We will resolve this immediately for you.

2. As lovely as our products maybe, we understand that sometimes they do not fit in your home as expected. For such instances , we do provide returns as a service. We accept returns only up to 7 days post-delivery of the order. We would request you to clearly mention the items you wish to return. In case you are partially returning an order, please hand over only the partial order to the pickup agent.

1. If it is the first time you are returning a product with us, the return will be processed without any charge. We will pick up the product(s) from your doorstep and once it is picked up from your doorstep, we will issue a store credit for the value of items returned so that you can shop for anything else on our website. Shipping charges (if any) paid at the time of placing the order are not refundable.

2. If you have already returned a product with us previously, we charge a nominal fee to process subsequent returns. The fee structure is as below. Once the items have been picked up from your doorstep, we will issue a store credit for the value of items returned (minus the below charges) so that you can shop for anything else on our website. Shipping charges paid at the time of placing the order are not refundable.

a. For orders below Rs 2500 -> pickup charge is Rs 250

b. For orders above Rs 2500 -> pickup charge is 10% of the order total

1. We would require the returned items to have their original packing. The merchandise must be unused and in the same condition that you received it. We would also require all original papers to be returned with the product.

2. In rare cases, it is possible that the pin code might be unserviceable by our courier partners for returns .In such cases, the reverse pickup can only be done once the pin code becomes serviceable again.

3. We ship several thousand parcels a day and a missing products or theft in transit is extremely rare. In case you feel your parcel has been tampered with, please reach out to the Cerise Living team on email/WhatsApp as soon as possible and take a video before opening your box. In case you receive an SMS stating the order has been delivered and you have in fact not received the parcel, please reach out to the Cerise Living team within 24 hours of receiving the successful delivery email/SMS.

4. Cerise Living uses 3rd party courier services and is not liable for delays in shipping. We share approximate number of days required for delivery. We also extend the best support possible to ensure that the products reach customers as soon as possible. For any time-sensitive orders, please reach out to customer team to find out more.

5. Orders cannot be cancelled/altered after 4 hours of placing the order. Once an order is packed/shipped, it cannot be cancelled and will be treated as return if there is non acceptance.

6. We aim to process all returns within 10 days. If you have any questions about your return, feel free to reach out to the Cerise Living Care team at information.cerise@gmail.com or on WhatsApp at +91 9319275888

7. Return requests have to be approved before processing. The Cerise Living care team must receive and approve your return request by email or text or WhatsApp. Once your request is received, it may take 48 hours for the team to get back with or without an approval.

8. Once returns are received by us and clear our quality checks, you will receive store credit/voucher which you will be able to redeem in your next purchase. The voucher can be use anytime in the next 3 months without any limitations.

9. We aim to process all disputes very amicably. This is because we want the best for you home. In case there are any disputes which are not resolved despite out best efforts, the jurisdiction for the disputes shall be Delhi, India.

10. For our products which are artisanal and hand-made, there might be slight differences in texture, colour and size. These natural aberrations are not considered a defect. We would urge our lovely customers to consider that for such products, the artisans are making each piece individually - the variations add uniqueness to each product.

11. For bulk orders or customized orders, the above policy does not apply. Returns will be discussed on a case by case basis for such orders.

12. Cerise Living reserves the right to deny repeated returns for the same order

All returns and quality checks are subject to the discretion of Cerise Living but rest assured, we want the Best for your Nest! For any other questions or clarifications, please reach out to the Cerise Living Care team at information.cerise@gmail.com